FAQ
Q: Why am I getting slow read performance while testing through Thunderbolt 3 interface?
A: On the Mac OS, the default setting would enable the SMB Signing. This SMB Signing enhances the safety of data transmission. However, it will cause slow performance when using SMB signing.
Solution: We suggest disabling SMB Signing for better performance. You may refer to the below steps to disable SMB signing.
- Create an nsmb.conf file and type this command: sudo touch /etc/nsmb.conf
- Modify the nsmb.conf file and type this command: sudo vi /etc/nsmb.conf
- Type the below value to disable SMB signing: [default] signing_required=no
- Click esc and then type "ZZ" to save the setting.
Q: Why am I getting stuck and operating abnormally while using Thunderbot interface to run video editing on Windows?
A: Under normal circumstances with Thunderbolt connection between NAS and video editing client, performance of previewing files loading from NAS can be affected by factors on client such as:- Thunderbolt adaptor card option : RSS (Receive Side Scaling)
Recommendation: Set to "Disable" (Updated Thunderbolt driver if this option cannot be found) - Thunderbolt Driver
Recommendation: Make sure your driver is updated to the latest version - MTU of Thunderbolt port
Recommendation: Set to "9000" - Graphic Card Driver
Recommendation: Make sure your driver is updated to the latest version
Q: Why can I only get around 22Gbps performance when testing through Thunderbolt 3 interface?
A: For Thunderbolt 3 interface, it has 40Gbps bandwidth and 22Gbps for data translation, 18Gbps for display. Therefore, you can only get around 22Gbps performance when testing through Thunderbolt 3 interface.